Privacy Policy

Medicross Australia is committed to protecting your privacy and ensuring the confidentiality of your personal information. We respect your rights, and your information will be recognised, respected, and safeguarded in every interaction you have with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. This includes Health Information, such as details about your physical or mental health or disability.

Examples of personal information we collect include:

Name
Address
Date of birth
Health-related information necessary to provide services

We collect this information to:

Assess your eligibility for support
Provide safe and responsive services
Monitor the supports provided
Fulfil contractual and legal requirements, including providing non-identifying data and statistics to government agencies

Your information will only be used for the purpose of delivering services to you. We will not share it without your consent, unless required by law.

Collecting Information from Third Parties

Where possible, we will collect your personal information directly from you. However, we may receive information from third parties, such as other health or disability service providers. When this occurs, we will take reasonable steps to ensure you are made aware of the information provided to us.

Disclosure of Personal Information

We may disclose your personal information only in limited circumstances, including:

To prevent or reduce a serious and imminent threat to your life or health, or that of another person
To external agencies, with your consent or that of your representative
With written consent from a person with lawful authority
When required by law, including mandatory reporting obligations

Security and Storage of Personal Information

We take all reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure.

When your information is no longer needed, we will destroy or permanently de-identify it in line with our Privacy and Confidentiality Policy and Procedure.

Access to and Correction of Your Information

You have the right to access and update the personal information we hold about you, subject to certain exceptions.

You may request to:

Access your personal or health information
Correct information you believe is inaccurate, incomplete, or out of date

Access may be denied if:

The request is frivolous or vexatious
It impacts the privacy of others
It would prejudice an investigation of unlawful activity
It poses a serious and imminent threat to any individual
Denial is required or authorised by law

We aim to respond to requests within 5 business days. Access is free, although administrative fees may apply for providing copies.

Maintaining the Quality of Your Information

We rely on accurate and up-to-date information to provide you with the best possible services. Please let us know if your details change so we can update our records promptly.

Complaints and Enquiries

If you have questions or concerns about this Privacy Policy, please contact us:

Medicross Australia
📍 5 Millennium Cct, Helensvale QLD 4214
📞 0407 032 551
📧 services@medicross.com.au

You may also raise your concerns directly with Elisha Harris (Business Manager) or submit a Feedback and Complaints Form via our suggestion box at Medicross Australia’s main site.

All complaints will be managed in line with our Feedback and Complaints Policy and Procedure.

Monitoring and Review

This Privacy Policy will be formally reviewed at least once a year, or earlier if required. Reviews will include input from participants, staff, and stakeholders to ensure it remains relevant and effective.